Trust
Legal and trust
Everything a procurement, legal or security review usually asks for, in one place. Last updated 30 September 2026.
Draft under review. It describes how we work today and may be reworded before it's final.
Documents
| Document | What it covers |
|---|---|
| Terms of Service | The agreement for using Emitt: accounts, fees, your data, liability. |
| Privacy policy | What personal information we collect, why, where it's kept, and your choices. |
| Data Processing Addendum | How we process personal information in your data on your behalf, and the commitments behind it. |
| Subprocessors | Every service provider that may process your data, what for, and where. |
| Service levels and support | Availability target, support hours, response times, backups and incidents. |
| Acceptable use policy | What you and your users may and may not do with the service. |
| Cookie notice | What our website and app store in your browser, and why. |
Security
Where your data lives, how it's protected, who can see it, and where we are on SOC 2 are on our security page. To report a vulnerability, follow the steps there.
For procurement teams
- Security questionnaires. Send yours to [email protected] and we'll complete it directly.
- Your own paper. We can sign your organisation's supplier agreement or DPA instead of ours, subject to review.
- Order forms. Pricing, subscription term and any agreed changes to these documents are set out in the order form you sign. The order form wins where they differ.